Returns & Refunds

We hope you love your Belora Jolie purchase. Please review product descriptions, sizing information, measurements, photographs, colors, and available options carefully before placing your order.

Due to the nature of our products, multiple fulfillment partners, and handcrafted and made-to-order merchandise, all sales are final except as specifically provided below.

Cancellation requests must be submitted within 1 hour of purchase. Cancellations are not guaranteed once processing, production, or fulfillment has begun.

All Sales Final

Belora Jolie does not accept returns or exchanges for buyer's remorse or personal preference, including but not limited to:

Change of mind
Incorrect size selected by the customer
Fit or style preference
Color preference
Ordering the incorrect item, size, color, or variation
No longer wanting or needing the item

Please carefully review all product information before completing your purchase. If you have questions about an item before ordering, please contact us through our Contact page.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from the item you ordered, please contact Belora Jolie within 5 calendar days of confirmed delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the item and affected area
Photographs of the packaging and shipping label when applicable

Please retain the item and its original packaging while your claim is being reviewed. Do not discard, return, alter, wear, use, or repair the merchandise unless instructed to do so by Belora Jolie.

Claims submitted outside the stated timeframe or without sufficient information or documentation may not be eligible for resolution.

The reporting timeframe and documentation requirements do not limit any rights or remedies available to customers under applicable law.

Replacements

For an approved damaged, defective, or incorrect-item claim, our primary resolution is a replacement of the affected item at no additional cost to the customer, subject to availability.

Because products may be fulfilled from different locations, replacement procedures may vary by item. Belora Jolie will provide any necessary instructions after reviewing your claim.

Please do not return merchandise to the address shown on the original package or to any other address unless specifically instructed to do so by Belora Jolie.

If an identical replacement is unavailable or cannot reasonably be provided, Belora Jolie may offer a gift card, store credit, or another appropriate resolution. A monetary refund will be provided when required by applicable law or when otherwise approved by Belora Jolie.

Refunds & Store Credit

For approved damaged, defective, or incorrect-item claims, Belora Jolie's preferred resolution is a replacement of the affected merchandise at no additional cost to the customer, subject to availability.

If a suitable replacement cannot reasonably be provided, Belora Jolie may offer a gift card or store credit for future purchases as an alternative resolution, where permitted by applicable law.

If the customer does not accept the offered alternative and a monetary refund is required under applicable law, the refund will be issued to the original payment method.

If an order cannot be fulfilled or must be canceled due to shipping delays or product unavailability, refunds will be issued in accordance with applicable law.

When a monetary refund is issued, processing times may vary depending on the customer's bank or payment provider.

Original shipping charges are non-refundable except when required by applicable law or when Belora Jolie determines reimbursement is appropriate.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Non-Returnable Merchandise

Because all Belora Jolie sales are final except for qualifying damaged, defective, or incorrect merchandise, ordinary returns are not accepted.

This includes, but is not limited to:

Clothing and footwear
Jewelry
Swimwear
Bodysuits and intimate apparel
Beauty and personal-care products
Handcrafted items
Made-to-order products
Personalized and custom products
Clearance merchandise
Products specifically marked Final Sale

A product being listed as non-returnable does not prevent you from submitting a claim if it arrives damaged, materially defective, or different from the item you ordered.

Handcrafted, Made-to-Order & Custom Items

Handcrafted products are individually created and may have minor variations in color, texture, finish, placement, shape, or other handmade characteristics. These natural variations contribute to the individual character of handcrafted pieces and are not considered defects.

Custom and made-to-order merchandise is created specifically after purchase and cannot be returned or exchanged because of personal preference, change of mind, or dissatisfaction with an option, color, design, or other customization selected or approved by the customer.

This does not exclude legitimate claims involving merchandise that arrives damaged, materially defective, or materially different from the approved order.

Exchanges

Belora Jolie does not offer exchanges.

Please carefully review sizing, measurements, colors, product details, and available options before placing your order.

If an item arrives damaged, defective, or incorrect, please follow the claim procedure above rather than placing a replacement order yourself.

Order Cancellations

Cancellation requests must be submitted within 1 hour of purchase. Cancellation is not guaranteed, as orders may enter processing or fulfillment immediately after payment.

If an order has already entered processing, production, or shipment, cancellation may no longer be possible.

Approved cancellations will be refunded to the original payment method.

Submitting a Handcrafted Order Form for handcrafted items is not considered a completed purchase and does not require cancellation. Customers may make changes or decline to complete payment before paying the secure invoice. Once an invoice has been paid, the applicable cancellation terms stated above and any product-specific made-to-order restrictions apply.