Shipping policy

Shipping Policy

Thank you for shopping with Belora Jolie! We want your order to arrive safely and as smoothly as possible. Because our collection includes products fulfilled from multiple locations as well as handcrafted and made-to-order pieces, processing and delivery times may vary by item.

Order Processing

Processing time refers to the time needed to prepare your order before it ships and is separate from carrier transit time.

Processing times may vary depending on the product, fulfillment location, availability, and whether an item is handcrafted or made to order. When applicable, additional processing information will be included on the individual product page.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Supplier-Fulfilled Products

Some Belora Jolie products are fulfilled and shipped directly from our trusted suppliers.

Processing and estimated delivery times may vary by product and fulfillment location. Please refer to the individual product listing for any specific shipping information provided for that item.

Occasionally, circumstances outside of our control—including carrier delays, severe weather, high-volume periods, or other disruptions—may affect estimated delivery times.

Handcrafted Items

Some Belora Jolie pieces are handcrafted with care and may require additional preparation time before shipment.

Estimated processing times for handcrafted items will be provided on the individual product page when applicable. Please keep this additional processing time in mind when purchasing handcrafted items for gifts, holidays, or special occasions.

Custom & Made-to-Order Items

Custom and made-to-order pieces are created specifically for each order and generally require additional processing time.

Estimated production and processing times will be stated on the applicable product page. Production may not begin until all required customization information, selections, or approvals have been received.

Because of their personalized nature, custom and made-to-order products may also be subject to special cancellation and return restrictions as stated on the individual product listing and in our Return & Refund Policy.

Orders Containing Multiple Items

Items within the same order may be fulfilled from different locations. As a result, your order may arrive in more than one package and at different times.

Receiving only part of your order does not necessarily mean an item is missing. Separate tracking information may be provided for each shipment when available.

Shipping Costs

Applicable shipping charges will be displayed during checkout before your order is completed.

Shipping costs may vary depending on the products ordered, fulfillment location, shipping destination, and available shipping method.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided with your order once the applicable shipment has been processed.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you discover an error, contact us at support@belorajolie.com as soon as possible.

We will make every reasonable effort to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Belora Jolie is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

Carrier Delays

Estimated delivery dates are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, circumstances outside Belora Jolie's control may affect delivery. These can include carrier delays, weather conditions, holidays, customs processing, service disruptions, and other unforeseen events.

Lost, Missing, or Damaged Packages

If your tracking information indicates a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.

If you still cannot locate your package or believe it has been lost or damaged during shipment, please contact us at support@belorajolie.com with your order number and relevant details so we can assist you in determining the appropriate next steps.

If an item arrives damaged, please retain the item and its packaging and provide clear photographs when requested.

International Shipping

International shipping availability may vary by product and destination. Available shipping options will be displayed at checkout when international delivery is available.

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their destination country unless otherwise stated.

Customs processing may also affect delivery times.

Questions About Shipping

If you have questions about an order or the shipping information for a particular product, please contact us at support@belorajolie.com.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.