Shipping policy

Thank you for shopping with Belora Jolie! We want your order to arrive safely and as smoothly as possible. Belora Jolie works with trusted fulfillment partners and independent artisans to offer our curated collection of boutique apparel, accessories, jewelry, footwear, and handcrafted goods. Because our products may be fulfilled from different locations, processing and delivery times can vary by item.

Order Processing

Processing time refers to the time needed to prepare your order before it ships and is separate from carrier transit time.

Processing times may vary depending on the product, fulfillment location, availability, and whether an item is handcrafted or made to order. When applicable, additional processing information will be included on the individual product page.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Supplier-Fulfilled Products

Some Belora Jolie products are fulfilled and shipped directly from our trusted fulfillment partners.

Processing and estimated delivery times vary by product and fulfillment location. Depending on the item, estimated delivery may generally range from approximately 3–14 business days. Please refer to the individual product listing for the estimated delivery timeframe applicable to that item.

All delivery timeframes are estimates and are not guaranteed.

Occasionally, circumstances outside of our control—including carrier delays, severe weather, high-volume periods, holidays, customs processing, or other disruptions—may affect estimated delivery times.

Handcrafted Items

Some Belora Jolie pieces are handcrafted with care and may require additional preparation time before shipment.

Estimated processing times for handcrafted items will be provided on the individual product page when applicable. Please keep this additional processing time in mind when purchasing handcrafted items for gifts, holidays, or special occasions.

Shipping charges for certain handcrafted products are calculated separately based on the item's packaged size and weight and the delivery destination. When applicable, customers will receive a secure invoice containing the applicable shipping charges, taxes, and order total for review and payment.

Custom & Made-to-Order Items

Custom and made-to-order pieces are created specifically for each order and generally require additional production and processing time before shipment.

Estimated production and processing times will be stated on the applicable product page. Production may not begin until all required customization information, selections, approvals, and payment have been received.

Because of their personalized nature, custom and made-to-order products may also be subject to special cancellation and return restrictions as stated on the individual product listing and in our Return & Refund Policy.

Orders Containing Multiple Items

Items within the same order may be fulfilled from different locations. As a result, your order may arrive in more than one package and at different times.

Receiving only part of your order does not necessarily mean an item is missing. Separate tracking information may be provided for each shipment when available.

Shipping Costs

Applicable shipping charges will be displayed during checkout before your order is completed.

For products submitted through Belora Jolie's Handcrafted Order Form, applicable shipping charges will be included on the secure invoice provided for review before payment.

Shipping costs may vary depending on the products ordered, fulfillment location, shipping destination, and available shipping method.

Orders containing products fulfilled from different locations may have separate shipping charges associated with those items. All applicable shipping charges will be displayed at checkout before payment is completed.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided with your order once the applicable shipment has been processed and shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. A shipping label or tracking number may be created before the carrier's tracking system reflects movement of the package.

Carrier tracking information and carrier-provided delivery estimates are maintained by the applicable shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you discover an error, contact us at support@belorajolie.com as soon as possible.

We will make every reasonable effort to assist, but we cannot guarantee that an address can be changed, corrected, or redirected once an order has entered processing or has been shipped.

Belora Jolie is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

Carrier Delays

Estimated delivery dates and timeframes are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, circumstances outside Belora Jolie's control may affect delivery. These can include carrier delays, weather conditions, holidays, customs processing, service disruptions, and other unforeseen events.

A carrier delay alone does not automatically qualify an order for cancellation or refund. If a significant delivery or fulfillment issue occurs, please contact us so we can assist in determining the appropriate next steps.

If an order cannot be fulfilled or shipped, or circumstances otherwise require cancellation or refund under applicable law, Belora Jolie will provide the appropriate resolution.

Lost, Missing, or Damaged Packages

If your tracking information indicates a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.

If you still cannot locate your package or believe it has been lost or damaged during shipment, please contact us at support@belorajolie.com with your order number and relevant details so we can assist you in determining the appropriate next steps.

If an item arrives damaged, defective, or incorrect, please retain the item and all original packaging and contact Belora Jolie within the timeframe stated in our Returns & Refunds Policy. Clear photographs of the item, packaging, shipping label, and affected area may be required to evaluate your claim.